AT&T Application Management
AT&T continues its cloud advance, delivering more managed application services from its Synaptic utility platform. This virtualized infrastructure strengthens AT&T’s position in an environment where cost and flexibility are big differentiators. (2/1/2010)
| Client Access | Go to IT Connection |
Google Apps
Google is proving to be more than a disruptive force in the cloud, scoring big wins such as its signing of the U.S. government. Yet, with entrenched rivals raising their games (and lowering prices), Google may find itself on the defensive. (2/1/2010)
| Client Access | Purchase Advisor Online: Price $495 | Go to IT Connection |
IBM Applications on Demand
IBM’s efforts in the on-demand services space are paying big dividends. The company kicked off 2010 with one of the largest reported cloud engagements in its deal to transition 300,000+ Panasonic employees from Exchange to LotusLive. (2/1/2010)
| Client Access | Purchase Advisor Online: Price $495 | Go to IT Connection |
Microsoft Business Productivity Online Standard Suite (BPOS)
Microsoft is an aggressive presence in the cloud, cutting BPOS pricing and offering more standalone versions of individual applications. However, the company’s partner strategy opens up the potential for serious channel conflict. (2/1/2010)
| Client Access | Purchase Advisor Online: Price $495 | Go to IT Connection |
OpSource On-Demand
OpSource plays a key role in helping vendors transition to a SaaS model or build out their on-demand businesses. A cozy cloud partnership with NTT starting in the U.S. and branching out into Europe is helping the company raise its global profile. (2/1/2010)
| Client Access | Purchase Advisor Online: Price $495 | Go to IT Connection |
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- Sections
- - Current Perspective Rating
- - Product Strengths & Weaknesses
- - Product Buying Criteria
- - Product Metrics
Page count: 8-9 pages
Top
- Applications Supported
- Which enterprise applications will the provider host and manage on behalf of customers.
- Functional & Operational Support
- What types of operational services does the provider offer to help companies to utilize an outsourced applications model.
- Scale
- How deep is the provider’s ability to deliver services, both geographically and in terms of delivery capacity
- Go-to-Market
- How is the managed applications capability sold and supported? Through direct sales or via channel partners. How is the service packaged and priced? What is the upstream ‘ecosystem’ of partners and certifications.
Supplemental Services
- What ancillary integration, management, or professional services does the provider offer.
Top
- Product Metrics
- Applications Supported
- CRM - SFA etc.
Enterprise Apps
Business Productivity
eCommerce
Other
- Functional & Operational Support
- Delivery Method
Network and Access
Continuity
Security
Audits & Certifications
Platforms Supported
Data Migration/Onboarding
Data Offboarding
Software License Mgmt / Pricing Policy
Monitoring & Management
Patch Management
Change Management
Capacity Management
Help Desk
Levels of Support
- Scale
- Geographic Presence
Number and Location of Delivery Data Centers
Number/Type of Servers Supporting Managed Apps
Number of Customers/Users Served
- SLAs
- Uptime Guarantee (Standard Service)
Proactive / Reactive SLAs
Business Process SLAs
SLAs for Response to Service Issues
- Go-to-Market
- Price Structures / Payment Options
Ecosystem
Sales Force
- Supplemental Services
- Remote Monitoring
Professional Services
Web Application Design & Development
SaaS Enablement
Technology & Business Planning
Hosting
Content Delivery Nets
Continuity and Recovery Services
Business Process Outsourcing
Billing
Application Acceleration
- Reporting
- Types of Reports
Customer Self Service Portal
Other Admin Features
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